EXPERIENCE:

7/2012 - Present

Industry: Retail

Functional Analyst

Business Intelligence - IT

Using Agile methodology, collect business requirements for OBIEE reporting solutions against Starbucks enterprise data warehouse

2/2008 - 6/2012

Industry: Retail

lead business systems analyst

Architect of Starbucks "Moneyball" workforce analytics database, supporting Partner Insights statistical research team.  Consolidate various data streams of customer, partner, store and other information to provide decision support for talent assessment, strategic research, custom research, partner programs and company-level action areas.  Report developer for Pulse Surveys, Exit Survey and custom surveys utilizing SAP query, Crystal Reports, MS Access, VBA and SQL.  Primary point of contact for data requests and application support for Organization & Partner Development.  Mentor and train business system analysts, and work with in-country leads and survey vendor to develop global hierarchy and online organization structure maintenance tool for Partner View Survey.

5/2002 - 2/2008

Industry: Retail

business systems analyst - assoc thru senior

Global Partner Resources Organization Reporting Tower Lead - lead the design and implementation of future global Partner Resources reporting solution under Convergys.  Provide input on policies and processes which impact data integrity and compliance.  Partner Resources Solutions point of contact for Partner Insights, Total Pay, Staffing, Legal, Global Communications and SCCO organizations requesting partner data.  Deliver SAP and Taleo business intelligence tools and reports utilizing SAP query, Business Objects, Crystal Reports, MS Access, VBA and SQL.  Develop MS Office applications for Succession Planning, Executive Staffing, Performance Management, Diversity, and Fortune Magazine Best-Places-To-Work applications.

3/1997 - 5/2002

Industry: Medical Devices and Supplies

Systems Administrator

Provide complete system administration for U.S. Sales Support and Service Contracts departments.  Develop and support business intelligence strategies, utilizing MS Access, Seagate Crystal Reports, Excel, SQL scripts, VBA, Lotus Notes and Clarify ClearContracts.  Develop standard and ad-hoc reports for senior management, various SLM corporate departments and U.S. Field Sales and Service forces, ensuring accuracy and timely delivery while spotlighting quoting activity, forecasts, bookings, discounting levels, and other financial areas as requested.  Administer Crystal Report server.  Perform project management as needed for new initiatives, composing user and administrator documentation, and conducting end-user training.  Analyze and maintain U.S. Sales force territories for development of compensation plans.  Act as liaison between end-users and IT to resolve more complex system issues.

EDUCATION:

9/1986 - 5/1988

Associate Degree

SKILLS:

Skill Name

Skill Level